BlueJet Pressure Washing Pros – Refund Policy

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1. Service Completion & Inspection Window

Upon completion of any service, customers have a 24-hour inspection period to report any concerns, issues, or areas they believe require correction.

• If no communication is received within 24 hours, the service is considered fully accepted and approved.

• After the 24-hour window has passed, no refunds, adjustments, or complimentary re-cleaning will be provided for that service.

All concerns must be submitted by phone, text, or email within the 24-hour period, accompanied by photos where possible.

2. Eligibility for Refund Consideration

A refund may be considered only under the following strict conditions:

1. More than 50% of the contracted work was left incomplete or improperly performed.

2. BlueJet Pressure Washing Pros was given a reasonable opportunity to return and correct the issue.

3. The issue is directly related to BlueJet’s performance — not due to environmental conditions, natural wear, pre-existing damage, or unrealistic expectations.

Refunds will never be issued without a proper investigation and documented evidence.

3. Required Opportunity to Correct Work

Before any refund can be approved:

• BlueJet must be allowed to return and re-clean, re-treat, or correct the claimed issue.

• If the customer refuses correction or denies access to the property, the service will be marked as completed and no refund will be issued.

We stand behind our work and will always correct legitimate issues when given the opportunity.

4. Natural Occurrences & Environmental Conditions

Any natural events occurring before, during, or within 24 hours after service immediately void all refund eligibility, including but not limited to:

• Rain, storms, or wind

• Dust, pollen, or debris accumulation

• Birds, insects, or rodents

• Organic regrowth caused by weather conditions

• New stains or marks appearing after service

• Construction, landscaping, or tenant activity

Our warranty and refund policy do not cover post-service environmental changes.

5. Services Not Eligible for Refund

The following services are not eligible for refund due to the nature of the work:

• Rust removal

• Oil stain removal

• Efflorescence removal

• Deep stain lifting

• Concrete oxidation removal

• Organic regrowth after 24 hours

• Any service affected by weather within 24 hours

These services do not guarantee 100% removal and results vary based on surface age and condition.

6. Deposit & Payment Policy

• Deposits are non-refundable once scheduling and materials are allocated.

• Full payment is required upon service completion unless otherwise stated.

• Chargebacks or payment disputes filed without following this policy will be considered a breach of terms.

7. Final Refund Determination

BlueJet Pressure Washing Pros reserves the sole right to:

• Approve or deny refund requests

• Determine whether work meets the standard of 50% or more incomplete

• Judge whether a claim was caused by natural occurrences

• Request proof, photos, or third-party documentation

All decisions are final.

8. Customer Acknowledgment

By scheduling and receiving service, the customer acknowledges and agrees to the full terms of this Refund Policy.